Unfortunately, once an order has been placed, we are unable to cancel it.

It is important to carefully enter your shipping address as Kahicosmetics cannot be held responsible for orders sent to an incorrect delivery address provided by the customer.

Please allow up to 24 hours for the order confirmation email to be sent due to high demand. If you haven't received it after this time, please contact us here.

To check the status of your order, please log into your account. If you don't have an account, you can use the 'Track Order' link here.

Once your order has been fulfilled, you will receive an email containing your tracking information. You can track the progress of your order on the Kahicosmetics tracking page.

Yes, if you are not completely satisfied with your purchase, you can easily return unopened items within 30 days of delivery. Please note that we cannot issue refunds for opened or used products, unless they were defective or damaged upon arrival. To initiate a return, please visit our Contact Us page.

Unfortunately, we are currently unable to process exchanges.

If a delivery is refused, a $10 restocking fee will be incurred, and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to be processed. Please note that international orders that are refused or unclaimed will not be refunded.

Please contact us immediately within 48 hours of receiving your order, providing your order number, via our Contact Us page. It may be necessary to provide multiple photos of the damaged products.

Please visit our page here within 48 hours of receiving your order, and we will assist you in resolving this issue. Kindly provide your order number with your inquiry.

We accept online payments via Visa, Mastercard, American Express, and Paypal. You'll see this list when you visit our checkout page.

No, setting up an account is not required to place an order.

You can create an account by simply clicking here.

If you have forgotten your password, click here to reset it. You will be prompted to enter the email address associated with your account. After submitting, you will receive an email notification containing a link to reset your password. Once you have completed this process, you can log in using your new password on this page.

Subscribing to emails is easy. Just visit kyliecosmetics.com and utilize the sign-up form located in the footer at the bottom of the page. If you wish to cancel or unsubscribe, locate the "Unsubscribe" link within the email and click on it.

KAHI Cosmetics products can be purchased at www.kahicosmetics.com or from various retail partners.

Restocking dates vary based on product availability. Stay informed about restocks by subscribing to our email or SMS text alerts.

Occasionally, kahicosmetics.com includes a gift with purchase. Please note that free gifts accompanying customer orders are subject to availability and provided while supplies last. Samples, packets, stickers, and other merchandise may change and vary in availability.

Yes, we periodically offer discounts and promotions. To receive updates on special offers, subscribe to our email and/or SMS text alerts.

Our formulas are crafted in South Korea.

KAHI Cosmetics does not test products on animals. Our products are cruelty-free.

Yes, all our products have been rigorously tested by board-certified dermatologists and have successfully passed all necessary safety assessments.

It is advisable to store our products in a cool, dry place away from direct sunlight and excessive heat.

Whenever possible, we prioritize the use of naturally derived ingredients in all our formulations.

KAHI Cosmetics products are soy-free.

Yes, our products are created without any animal-derived ingredients.

We refrain from using parabens or sulfates in any of our products.

Our products are formulated to be safe for all skin types. If you have specific concerns, we recommend consulting a dermatologist regarding the list of ingredients provided on our website.

We provide complimentary international standard shipping (K-PACKET) for all orders totaling $40 or more. For orders below $40, we offer a flat rate of $4.95.

To track the status of your order, please click here. If tracking information is not yet available, it will be provided once your order has been fulfilled at our warehouse. Please note that order fulfillment usually takes one to three business days, excluding holidays.