FAQ

Order

Can I cancel my order?

Unfortunately, once an order has been placed, we are unable to cancel it.

I entered the wrong address for my order. What should I do?

It is important to carefully enter your shipping address as Kahicosmetics cannot be held responsible for orders sent to an incorrect delivery address provided by the customer.

I haven't received my order confirmation. What should I do?

Please allow up to 24 hours for the order confirmation email to be sent due to high demand. If you haven't received it after this time, please contact us here.

How can I check the status of my order?

To check the status of your order, please log into your account. If you don't have an account, you can use the 'Track Order' link here.

How can I track my package?

Once your order has been fulfilled, you will receive an email containing your tracking information. You can track the progress of your order on the Kahicosmetics tracking page.

Do you accept returns?

Yes, if you are not completely satisfied with your purchase, you can easily return unopened items within 30 days of delivery. Please note that we cannot issue refunds for opened or used products, unless they were defective or damaged upon arrival. To initiate a return, please visit our Contact Us page.

Do you offer exchanges?

Unfortunately, we are currently unable to process exchanges.

I refused my delivery. When will I receive my refund?

If a delivery is refused, a $10 restocking fee will be incurred, and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to be processed. Please note that international orders that are refused or unclaimed will not be refunded.

My items arrived damaged. What should I do?

Please contact us immediately within 48 hours of receiving your order, providing your order number, via our Contact Us page. It may be necessary to provide multiple photos of the damaged products.

I received incorrect items in my order. What should I do?

Please visit our page here within 48 hours of receiving your order, and we will assist you in resolving this issue. Kindly provide your order number with your inquiry.

Payment

What forms of payment do you accept?

We accept online payments via Visa, Mastercard, American Express, and Paypal. You'll see this list when you visit our checkout page.

Accounts

Is it necessary to set up an account to place an order?

No, setting up an account is not required to place an order.

How can I create an account?

You can create an account by simply clicking here.

I forgot my password, what should I do?

If you have forgotten your password, click here to reset it. You will be prompted to enter the email address associated with your account. After submitting, you will receive an email notification containing a link to reset your password. Once you have completed this process, you can log in using your new password on this page.

How can I subscribe to emails or cancel my existing email subscription?

Subscribing to emails is easy. Just visit kyliecosmetics.com and utilize the sign-up form located in the footer at the bottom of the page. If you wish to cancel or unsubscribe, locate the "Unsubscribe" link within the email and click on it.

Products

Where can I purchase KAHI Cosmetics products?

KAHI Cosmetics products can be purchased at www.kahicosmetics.com or from various retail partners.

How frequently do you replenish stock?

Restocking dates vary based on product availability. Stay informed about restocks by subscribing to our email or SMS text alerts.

Do you provide complimentary samples or gifts?

Occasionally, kahicosmetics.com includes a gift with purchase. Please note that free gifts accompanying customer orders are subject to availability and provided while supplies last. Samples, packets, stickers, and other merchandise may change and vary in availability.

Are discounts or promotions available?

Yes, we periodically offer discounts and promotions. To receive updates on special offers, subscribe to our email and/or SMS text alerts.

Where are your products manufactured?

Our formulas are crafted in South Korea.

Do you conduct animal testing?

KAHI Cosmetics does not test products on animals. Our products are cruelty-free.

Have your products undergone dermatologist testing?

Yes, all our products have been rigorously tested by board-certified dermatologists and have successfully passed all necessary safety assessments.

What are the recommended storage temperatures for your products?

It is advisable to store our products in a cool, dry place away from direct sunlight and excessive heat.

Ingredient

Are your products composed of natural ingredients?

Whenever possible, we prioritize the use of naturally derived ingredients in all our formulations.

Do your products contain soy?

KAHI Cosmetics products are soy-free.

Are your products suitable for vegans?

Yes, our products are created without any animal-derived ingredients.

Does KAHI Cosmetics employ parabens or sulfates?

We refrain from using parabens or sulfates in any of our products.

Are your products safe for all skin types?

Our products are formulated to be safe for all skin types. If you have specific concerns, we recommend consulting a dermatologist regarding the list of ingredients provided on our website.

Shipping

What shipping options are available for orders within the United States?

We provide complimentary international standard shipping (K-PACKET) for all orders totaling $40 or more. For orders below $40, we offer a flat rate of $4.95.

How can I track the status of my order?

To track the status of your order, please click here. If tracking information is not yet available, it will be provided once your order has been fulfilled at our warehouse. Please note that order fulfillment usually takes one to three business days, excluding holidays.