We strive to ensure prompt delivery of orders to our valued customers.

How are the products delivered?

Rest assured, we work with trusted shipping partners to ensure the safe delivery of our products right to your doorstep.

When will my order be shipped?

Orders placed by 5 PM during the week will be shipped out the following day. However, due to the recent increase in order volume, there may be a slight delay of 1-3 days in shipping, depending on various circumstances.

Can I personally pick up my order?

To prioritize security, we do not offer direct product pick-up or locker services. Additionally, please note that once the shipment is fulfilled, it is not possible to change the shipping address.

Can I track my order?

Absolutely! Once our forwarding team fulfills your shipment, a tracking number will be generated automatically. You will receive an email containing your tracking number for easy order tracking.

Can I exchange my order?

If you wish to exchange an item, please follow these steps: first, return the original item in accordance with our return policy. Then, proceed to place a new order. A refund for the first order will be issued based on our return policy guidelines.

How do I return an item?

You have a generous window of up to 30 days to request a return for an item. For detailed instructions on the return process, please refer to our return policy.

How will my products be packaged?

To ensure the safety of your products during transit, all items are securely sealed, carefully packed, and shipped, minimizing the risk of damage along the delivery journey.